FREE RETURNS & EXCHANGES
Every Johnston & Murphy product is backed by our 165-year tradition of excellence. We want you to feel comfortable trying our product so we do not charge for return shipping. If you are unhappy with your purchase, simply complete the return/exchange form and ship it back to us using the prepaid label you can obtain in the link below or visit one of our Johnston & Murphy retail stores.
Need to print a prepaid return label? Start Here
We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Items sent to our warehouse will not be returned.
Returns should be mailed to:
Johnston & Murphy Return Goods Department
900 Maple Avenue
Burlington, ON L7S 2J8
Please call us at (866) 536-0773 and we will assist you with your return.
If you are returning your product and are in the United States, please follow the returns process here.
Returns will be processed within 7-10 business days of receipt of package.